Last updated: November 8, 2026
Billing cycles
- Monthly: you pay the monthly price every month. You can cancel anytime.
- Yearly: you pay for 12 months in advance. The first year is charged at the first-year price. Each following year is charged at the renewal price.
Both prices are shown on every plan on our website, in your cart before you pay, and on your invoices.
Automatic renewal
Services renew automatically at the end of each billing period so your website stays online. We email you an invoice about 14 days before the due date, and reminders before payment is taken. If you have a saved card or payment method, it is charged on the due date.
How to turn off renewal or cancel
Log in to your client area, open Services, choose the service and select Request Cancellation. Choose “End of billing period” to keep the service until the paid period ends. You don’t need to call us.
Late or failed payments
If an invoice is not paid by its due date, we send reminders. Services may be suspended if payment is more than 7 days late, and may be terminated, with data deleted, if payment is more than 30 days late. Domains follow the registry’s own expiry rules.
Price changes
If we change the price of a plan you already have, we will email you at least 30 days before your next renewal. You can cancel or change plans before the new price applies.
Currencies and taxes
You are charged in the currency shown when you order (USD, EUR or BDT). Prices on our website exclude sales tax or VAT unless stated. Taxes required in your country are added at checkout and shown on your invoice.
Upgrades and downgrades
You can upgrade at any time and pay only the difference for the rest of your current billing period. Downgrades take effect at your next renewal.