Last updated: November 8, 2026
These Terms of Service (“Terms”) are an agreement between you and Arina Cloud (“we”, “us”). By ordering or using any of our services you agree to these Terms, our Acceptable Use & Fair Use Policy, our Billing & Renewal Terms, our Refund Policy and our Privacy Policy.
1. Your account
- You must be at least 18 years old, or the age of majority where you live, and give us accurate contact and billing details.
- You are responsible for keeping your passwords safe and for everything that happens under your account.
- Tell us right away if you think someone has accessed your account without permission.
2. Our services
We provide shared web hosting, eCommerce hosting, domain registration and related services as described on our website at the time you order. Each hosting plan has resource limits (such as storage, CPU, entry processes and inodes) that are listed in the plan comparison. “Unmetered” bandwidth means we do not charge per gigabyte, under our fair-use policy.
3. Billing, renewal and cancellation
Prices, billing cycles, automatic renewal and how to cancel are explained in our Billing & Renewal Terms. You can cancel any service from your client area.
4. Refunds
If you cancel within 30 days of your first hosting order, we refund the hosting fee in full. Full details are in our Refund Policy.
5. Acceptable use
You may not use our services for anything illegal or harmful, or in a way that affects other customers. The rules are in our Acceptable Use & Fair Use Policy.
6. Your content and backups
You own the content you host with us and are responsible for it. We take regular backups as described in your plan, but backups are provided as a convenience. You should keep your own copies of anything important.
7. Availability and maintenance
We work to keep our servers available at all times, but we do not guarantee uninterrupted service. We may carry out maintenance, which we try to schedule at quiet times and announce in advance when it could affect your sites.
8. Domain names
Domain registrations are also subject to the rules of the registry and ICANN (or BTCL for .bd domains). You must give accurate registrant details. Domains that are not renewed on time may be lost, and some registries charge extra to restore them.
9. Suspension and termination
We may suspend or end a service if invoices are not paid, if you break these Terms or our Acceptable Use Policy, or if your account puts our servers or other customers at risk. Where possible we will contact you first and give you a chance to fix the problem.
10. Limitation of liability
To the extent the law allows, we are not liable for indirect or consequential losses, such as lost profits, lost data or lost business. Our total liability for any claim is limited to the amount you paid us for the affected service in the 12 months before the claim. Nothing in these Terms limits rights you have under consumer protection law that cannot be excluded.
11. Changes to these Terms
We may update these Terms. If a change materially affects you, we will tell you by email at least 30 days before it takes effect. If you do not agree, you may cancel before the change applies.
12. Governing law
These Terms are governed by the laws of the country where our company is registered. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live.
13. Contact
Arina Cloud · support@arinacloud.com