Last updated: November 8, 2026
This policy explains what personal information Arina Cloud collects, why, and the choices you have.
What we collect
- Account details: name, email, phone, address and company name you give us when you order.
- Billing details: invoices and payment records. Card and wallet payments are processed by our payment providers. We do not store full card numbers.
- Support conversations: tickets, emails and messages you send us.
- Technical data: IP addresses and server logs, used for security, troubleshooting and preventing abuse.
- Domain registrant data: details that registries require for domain registration.
Cookies and similar storage
Our website remembers your chosen currency in your browser so prices show correctly on your next visit. Our client area uses cookies to keep you logged in. We do not use advertising cookies on this website.
Why we use it
- To provide and bill for the services you ordered (contract).
- To keep our services secure and prevent fraud and abuse (legitimate interest).
- To meet tax, accounting and legal obligations (legal obligation).
- To send service and billing emails. Marketing emails are only sent if you agree, and you can unsubscribe anytime (consent).
Who we share it with
Only with companies that help us run the service, such as payment providers, domain registries and registrars, data centers and email delivery providers, and with authorities when the law requires it. We do not sell your personal information.
International transfers
Your data may be processed in countries other than your own, including where our servers and providers are located. Where required, we use appropriate safeguards such as standard contractual clauses.
How long we keep it
Account data is kept while you are a customer. Billing records are kept for as long as tax law requires. Website data and backups are deleted within 30 days after a service ends.
Your rights
You can ask to see, correct, export or delete your personal information, or object to how we use it. People in the EU and UK have these rights under the GDPR, and California residents under the CCPA. Email support@arinacloud.com and we will reply within 30 days. You can also complain to your local data protection authority.
Security
We use encryption in transit, access controls and regular updates to protect your information. No system is completely secure, so we also ask you to use strong, unique passwords.
Contact
Arina Cloud · support@arinacloud.com