Last updated: November 8, 2026
Money-back guarantee
If you cancel within 30 days of your first hosting order, we refund the hosting fee in full. This applies to your first order of a hosting plan, on monthly or yearly billing.
What can’t be refunded
- Domain registrations, renewals and transfers, once submitted to the registry.
- Renewals of hosting plans after the first order. You can turn off automatic renewal at any time to avoid being charged.
- Paid add-ons that are delivered immediately, such as premium SSL certificates, dedicated IPs or one-off services like malware cleanup.
- Accounts closed for breaking our Terms of Service or Acceptable Use Policy.
If your hosting order included a free domain and you cancel within the guarantee period, we deduct the normal price of that domain from your refund. The domain stays registered to you.
How to ask for a refund
Open a ticket to our Billing department from your client area, or email support@arinacloud.com. Refunds go back to the card or wallet you paid with and are usually processed within 7 business days. Your bank or wallet may take longer to show the money.
Cancelling without a refund
You can cancel any service from your client area at any time. Your service stays active until the end of the period you’ve paid for.
This policy does not affect any statutory rights you have as a consumer.